AirAsia’s Exclusive Sale For Facebook Fans
I think this could qualify as an epic fail! AirAsia originally asked their fans to watch out on Facebook at 1500hrs 1st April for their exclusive airfare sale exclusive for their fans only.
After the 1st timing had come and gone, and after many angry fans’ comments, AirAsia then promised to send a FB Update on April 2, 0001hrs.
What an unintentional April Fool’s joke eh? Fool me once, shame on you. Fool me twice, shame on me. Well, I shouldn’t have stayed awake. But I have to finish my job and bring you the best air ticket deals. The 2nd timing came and gone but still no special deals! You can imagine the fury of the now livid crowd.
After almost an hour, AirAsia finally decided to post their promo link on their FB wall. It was… a disappointment for most. From Singapore, only these 2 destinations were on sale: Bali & Langkawi.
We’re sorry we couldn’t compare the deals as we promised in the earlier post. There weren’t any same destinations flights to compare.
We did check out the flight to Bali. A return airfare will cost $70, with taxes and extra charges included, but excluding the luggage charges. So final price could be $80-90.
Oh, and it’s not “exclusive” too. Just click this link to book.
All these Facebook promos by these 2 budget airlines leave a bad taste in my mouth. They are more like publicity stunts than real deals. So the next time these 2 have a FB promo, don’t expect too much. In fact, expect mistakes and delays!
Post by Travel Agency Singapore news
Tiger Airways FREE Seat Sale Special For Facebook Fans
Well, after many hours of delay, Tiger Airways’ special sales for all their 20,000+ Facebook fans is now up and ready.
Some details:
- This offer is only valid for travel between Singapore and Bangkok, Jakarta, Haikou, Hat Yai, Phuket, Krabi, Kuching, Kuala Lumpur & Penang.
- The free seat offer excludes taxes and charges which must be paid in full by all passengers.
- Travel period from 01 May 2010 to 28 Feb 2011 (except Kuching & Penang from 01 Apr 2010 to 28 Feb 2011).
- Bookings are available now until 07 Apr 2010 inclusive, or until seats are sold out.
Before you book with them, do check out our earlier post on them: Tiger Airways Bans Facebook Fans. You must decide for yourself if you’re prepared for their policy in customer responsiveness.
But hey! Check this out! Exclusive! I believe Travel Agency Singapore is the first to report this:
Even if you’re not on Facebook, you can still enjoy this offer! Just type in any name that you like, for example “fbtiger”, and you can still get onto the booking page to enjoy the special rates! So you don’t even have to be their fan!
Tiger Airways’ facebook sales page is here.
You may want to wait till 1500 hrs today because AirAsia is having their own sales specially for their Facebook fans. Then you can compare and get the best airfare and travel deals! We will keep you posted and do our own comparisons!
Brought to you by Travel Agency Singapore news
Naughty Tiger Airways Bans Facebook Fans!
Report by Travel Agency Singapore news
Tiger Airways has a Facebook fan page. Surprised? Just yesterday (12 Mar), they were deleting negative comments from their wall and banning the users who were trying to give them feedback.
I am not among those that were banned nor do I know them, but their actions just make my blood boil! Especially when the comments were in response to a wall post by Tiger: “Do you love us?”
Cheeky, and it worked in getting lots of responses, both negative and positive. The first comment they received was… (guess what?) negative! But Tiger not only ignored the negative comments, they deleted them and banned those users from posting again! Granted, they did not delete all the negative comments, but it is still wrong!
Aims Angelo noticed and commented “where did the first comment go to??”
Then I took a look at their Discussions tab. Many questions were asked by Tiger’s customers but none got a response. But this one did:
Marked as irrelevant! Fortunately, you can still click on “Show post” to see it:
Irrelevant? Judge for yourselves…
Now, where do the banned customers go? Form their own page! “What I hate about Tiger Airways” was born:
There’s also a group “Tiger Airways Sucks!”
Jetstar and AirAsia have their own Facebook page too. Like Tiger, AirAsia have their fair share of customer complaints and questions. But at least AirAsia responds to their customers:
If the comments are unreasonable, other Facebook users are smart enough to recognize that and may even help to defend the airline. Like this case here:
Do a search for news on Tiger Airways and you will find some articles about their now infamous customer service.
Tiger Airways probably started the Facebook page in July 2009 and has more than 10,000 fans now. Despite the many disgruntled customers, I believe Tiger will still continue to grow because of their low fares. However, they must not forget that the customers have many alternatives like Jetstar and AirAsia.
I have experienced excellent service from Tiger Aiways before, albeit that was a long time ago. Before they moved to the Budget Terminal. Certainly hope that they can improve on their customer service, starting with how they treat their fans in their Facebook page.
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