Naughty Tiger Airways Bans Facebook Fans!
Report by Travel Agency Singapore news
Tiger Airways has a Facebook fan page. Surprised? Just yesterday (12 Mar), they were deleting negative comments from their wall and banning the users who were trying to give them feedback.
I am not among those that were banned nor do I know them, but their actions just make my blood boil! Especially when the comments were in response to a wall post by Tiger: “Do you love us?”
Cheeky, and it worked in getting lots of responses, both negative and positive. The first comment they received was… (guess what?) negative! But Tiger not only ignored the negative comments, they deleted them and banned those users from posting again! Granted, they did not delete all the negative comments, but it is still wrong!
Aims Angelo noticed and commented “where did the first comment go to??”
Then I took a look at their Discussions tab. Many questions were asked by Tiger’s customers but none got a response. But this one did:
Marked as irrelevant! Fortunately, you can still click on “Show post” to see it:
Irrelevant? Judge for yourselves…
Now, where do the banned customers go? Form their own page! “What I hate about Tiger Airways” was born:
There’s also a group “Tiger Airways Sucks!”
Jetstar and AirAsia have their own Facebook page too. Like Tiger, AirAsia have their fair share of customer complaints and questions. But at least AirAsia responds to their customers:
If the comments are unreasonable, other Facebook users are smart enough to recognize that and may even help to defend the airline. Like this case here:
Do a search for news on Tiger Airways and you will find some articles about their now infamous customer service.
Tiger Airways probably started the Facebook page in July 2009 and has more than 10,000 fans now. Despite the many disgruntled customers, I believe Tiger will still continue to grow because of their low fares. However, they must not forget that the customers have many alternatives like Jetstar and AirAsia.
I have experienced excellent service from Tiger Aiways before, albeit that was a long time ago. Before they moved to the Budget Terminal. Certainly hope that they can improve on their customer service, starting with how they treat their fans in their Facebook page.
Travel Deals And Sponsors
