Comments on: Naughty Tiger Airways Bans Facebook Fans!

By: Komala

Komala — Wed, 17 Aug 2011 23:57:28 +0000

to Andrea: that would be a fair enough comment IF you were able to reach Tiger in any other manner to voice your complaints. They make it so that people with issues are completely UNABLE to contact them for any reason: phone numbers ring out, emails go unanswered, even their fax line is unreachable. Of course people are using the one and only platform that is available to them to voice their dissatisfaction.

http://www.youtube.com/watch?v=WZURPjR9_JE

By: Andrea

Andrea — Tue, 30 Nov 2010 17:31:09 +0000

Its their facebook page for their fans. If someone is not a fan why did they like the page. Its a ‘like’ button not a ‘hate’ button!. If someone posted that you sucked on your wall would you leave the comment there? If you walked into someones store and posted up a sign that says this store sucks would you not expect them to remove it? Posting negativity on a brands facebook page is the digital equivalent. Its their brand page its not a news source and they have every right to censor defamatory comments

By: Evon chin

Evon chin — Wed, 26 May 2010 11:31:32 +0000

totally agreed with your thoughts man!
I also encounter a very bad lousy experience with Tigerairway too!
The flights attendance is sucks! Can simply handle customers requirements!
I would not chose them for my second trip!

By: Mandy

Mandy — Thu, 01 Apr 2010 04:27:49 +0000

They’ll be deleting overtime after all the negitive comments on their site after their “Free Seats” for facebook fans promotion.

For the “fans” knowledge i posted links to this article and the one about how it wasnt “exclusive” at all.

By: Isman Tanuri

Isman Tanuri — Sat, 27 Mar 2010 15:10:27 +0000

Great job with the article and highlighting such practices. I am appalled, no doubt about it. They just don’t get it, do they?

I am one to believe that negative comments are best addressed directly and transparently. In fact, this is a powerful marketing tool! Makes your customers wonders “hey, these guys ARE listening”. Despite service failures, which we can mostly understand as being only human, a hiccup or two will not erode the level of brand trust. But to dismiss consumers’ voice and opinion (deleting!!) is just outright irresponsible. I can safely say I will not be riding on a Tiger Airways any time soon.

I had previously written about a similar issue with a local restaurant: Fika Cafe. Deleted my comments (I was trying to be helpful) on their Facebook as well: http://agroovyweb.com/2009/09/02/fika-cafe-on-facebook-understanding-openness-in-the-social-economy/

Gosh, I am really disappointed with Tiger Airways’ behaviour.

By: uberVU - social comments

uberVU - social comments — Sat, 27 Mar 2010 01:00:25 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by tigernoways: we are mentioned in an article! http://www.travelagencyworld.com.sg/tiger-airways-bans-facebook-fans/...

By: travel agency

travel agency — Fri, 26 Mar 2010 02:46:50 +0000

Hi Paul & Jackson! You’re welcome!

We believe in providing travellers with a voice, no matter how small that voice may be. That is why we’re happy to feature both your facebook page and group. Of course, other budget airlines have their problems too. But at least they respond and seem to listen to their customers.

Thanks for mentioning about this post on facebook too!

By: Jackson Springer

Jackson Springer — Thu, 25 Mar 2010 07:06:57 +0000

Hi… my name is jackson springer and i made the facebook group “Tiger Airways Sucks” and i think its wicked you put our word out there and gave us a mention! thank you!

By: paul Lim

paul Lim — Tue, 23 Mar 2010 15:41:29 +0000

yes, i was the first to leave a feedback for them and they did not take it positively and deleted it. i am glad that Aims noticed that my comment was deleted. i therefore posted on why did they delete my comment? and soon before i knew it, i was banned FOREVER from leaving any comments.

Thanks for mentioning on the what i hate about tiger airways page on facebook, we are glad finally there is a channel for us to voice out unhappiness.